At Aimée Leon, we take pride in the quality and craftsmanship of our garments. We hope you are delighted with your purchase. If for any reason you are not completely satisfied, we offer a seamless exchange and refund policy to ensure your shopping experience is as luxurious as our clothing.
Eligibility for Returns and Exchanges
• Items must be returned or exchanged within 24 hours of the purchase date.
• Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Items marked as “Final Sale” cannot be returned or exchanged.
Initiating a Return or Exchange
• To initiate a return or exchange, please contact our Customer Care team at Info@aimeeleon.com.
• Provide your order number and reason for return or exchange.
• Our team will provide you with a return authorization and detailed instructions.
Return and Exchange Process
• Once authorized, securely pack your items in their original packaging.
• Our team will schedule a pickup order with our courier service.
Refunds
• Refunds will be issued to the original method of payment.
• Shipping fees are non-refundable.
Exchanges
• If you wish to exchange an item, please indicate the new size, color, or style desired.
• Exchanges will be processed and shipped within 3-4 business days after we receive the returned item.
• If the desired item is out of stock, a refund will be issued.
International Returns and Exchanges
• For international orders, customers are responsible for return shipping costs.
• Aimée Leon is not responsible for lost or damaged returns.
Contact Us
For any questions or assistance with your return or exchange, please contact us at Info@aimeeleon.com. Our Customer Care team is here to help ensure you are completely satisfied with your Aimée Leon experience.
This policy ensures clarity, facilitates easy returns and exchanges, and maintains the luxurious experience your brand promises.